Colleen is a longtime AT&T Wireless customer. If her account were a person, it would be old enough to drive. She's had no problems until this year, but the problem is a big one: she no longer has service in or anywhere near her home. She didn't move to the side of a remote mountain: she lives in the Atlanta metropolitan area. While AT&T has given her a refund of two months' service for her trouble, they can't tell her when she'll be able to make phone calls from her own house.
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